Employment

Thank you for your interest in employment with Franklin Park Conservatory and Botanical Gardens.

All employees of Franklin Park Conservatory and Botanical Gardens participate in the Ohio Public Employees Retirement System (OPERS). Full time, regular status employees are provided a generous benefit package. Franklin Park Conservatory and Botanical Gardens is an Equal Opportunity Employer.

If you are interested in applying for a position listed below, please forward a cover letter and resume to hr@fpconservatory.org with the position title in the subject line. Or mail to:

Franklin Park Conservatory and Botanical Gardens
Attention: Human Resources Department
1777 E. Broad Street, Columbus, OH 43203
 

Open Positions: 

Botanica Sales Associate
Cafe Catering Cook
Cafe Dishwasher
Director of Marketing and Visitor Experience
Facilities Lead
Part-Time Cafe Cashier
Visitor Experience Associate


BOTANICA SALES ASSOCIATE

Job Summary: Franklin Park Conservatory and Botanical Gardens seeks a part-time Botanica Gift Shop and Greenhouse Sales Associate who possesses outstanding customer service and sales skills.

Responsibilities:
  • Greets, acknowledges and provides product information to Gift Shop and Greenhouse customers
  • Maintains the appearance of the Gift Shop and Greenhouse
  • Administers the opening and closing procedures of the Gift Shop and Greenhouse
  • Assists in processing, receiving and pricing merchandise
  • Demonstrates accurate cash handling and reconciliation of sales
Requirements:
  • High school graduate, some college preferred
  • 1–2 years retail customer service experience
  • Available to work days, evenings, weekends and holidays
  • General knowledge of plant care
Knowledge, Skills, and Abilities:
  • Outstanding customer service and sales skills
  • Knowledge of cash procedures and Point of Sale operations
  • Ability to count cash, reconcile numbers and provide general analysis regarding daily sales figures


CAFÉ CATERING COOK

Job Summary: Franklin Park Conservatory and Botanical Gardens seeks two Café Catering Cooks to be responsible for ensuring high quality food and customer service for all guests and employees of the Conservatory.
 
Responsibilities:
  • Open, close and operate café according to predetermined operational procedures and hours
  • Follow Ohio Health Department guidelines regarding personal hygiene, food temperature controls, date labels and product rotation
  • Prepare food for café menu and catered events as directed by the café supervisor and/or chef, paying special attention to food quality, flavor, temperatures, date labels and product rotation
  • Prepare from scratch baked goods, soups, salads, sauces and catering orders for the café and catered events in a fast and efficient manner
  • Read and execute catering event orders
  • Prepare customer and catering orders according to menu or special request
  • Ensure all food leaving the kitchen is fresh, properly presented and up to café standards
  • Maintain cleanliness and organization of the work station, kitchen and storage areas
  • Demonstrate focus on outstanding food service to the staff and guests of the Conservatory
Requirements:
  • High School Diploma/G.E.D.
  • Previous Foodservice experience
  • Experience in customer service within a restaurant or café environment
Knowledge, Skills and Abilities:
  • Knowledge of food preparation equipment
  • Knowledge and understanding of safe food handling procedures
  • Knowledge of food weights/measurements
  • Demonstrate expert skills in serving customers in a friendly and professional demeanor
  • Ability to stand/walk for several hours at a time; Ability to lift, carry or otherwise move objects weighing up to 50 pounds when receiving and storing food products and equipment
  • Must have a sense of urgency and ability to work quickly without sacrificing quality
  • Demonstrate proficiencies in problem solving
  • Demonstrate skills in written and oral communication


CAFE DISHWASHER

Job Summary: Franklin Park Conservatory and Botanical Gardens seeks a part-time Café Dishwasher to be responsible for the sanitation of the café, kitchen and dining areas and to provide assistance to staff during open hours.
 
Responsibilities:
  • Open, operate and close dish tank and three-compartment sink according to predetermined operational procedures
  • Clean, sanitize, store and stock all dishes for kitchen and FOH throughout the shift
  • Keep an eye on trash cans and floors making sure to sweep/mop as needed and take out trash throughout the shift
  • Help FOH with taking orders and running food as needed
  • Check and fill beverages, chips, napkins, utensils and other items needed throughout open hours
  • Sweep and mop kitchen floor at the end of every shift
  • Take out all trash, recycling and compost at the end of every shift
  • Storing inventory and rotating stock
  • Clear dishes from the dining areas, wipe tables and remove bus tubs form atrium
  • Keep dish tank area clean and organized at all times
  • Inform chef or café supervisor when cleaning products are needed before they run out
  • Adhere to weekly cleaning schedule
  • Perform other duties as assigned and demonstrate focus on serving the visitors and guests of the Conservatory
Requirements:
  • High School Diploma or G.E.D equivalent
  • Professional, friendly demeanor with demonstrated customer service skills
Knowledge, Skills, and Abilities:
  • Ability to stand/walk for several hours at a time
  • Ability to lift, carry or otherwise move objects weighing up to 50 pounds when receiving and storing food products and equipment
  • Must have sense of urgency and ability to work quickly at all times

 

DIRECTOR OF MARKETING AND VISITOR EXPERIENCE

Job Summary: The Director of Marketing and Visitor Experience guides the development and implementation of the Conservatory’s marketing and visitor experience strategies and directs activities that are part of the visitor experience including exhibition interpretation, customer service, and retail gift shop operations. The Director spearheads marketing programs, relationships and strategies that sustain the Conservatory’s image, mission and vision, while ensuring its position as a top cultural arts attraction. The Director is responsible for developing the annual revenue and expense budgets for each area, and leading and managing employees in tactics that will create and sell a positive experiences for visitors.
 
Responsibilities:
  • Develops, researches, executes and evaluates all advertising, public relations and promotions on a local, regional and national level; Manages relationships with the media, businesses, stakeholders, and/or the general community
  • Develops annual marketing strategy/plan with input from all departments including Education, Horticulture, Event Sales and Catering, Development/Membership, Exhibitions, Visitor Services, and Gift Shop.
  • Provides operational oversight and long-term planning to Visitor Services, including the Visitor Center, group sales, guided tours, and the manager on duty program.
  • Provides operational oversight and long-term planning to the Botanica Gift Shop, including the store vision, buying/merchandising, display, and vendor relations.
  • Develops and manages implementation of the Conservatory’s customer service training program ensuring optimal patron experiences.
  • Manages department budgets, processes vendor invoices and communicates them in a timely manner to the Business Office.
  • Collaborates in the creation of in-house and external communications including brochures, newsletters, signage, exhibition collateral, ads, radio and television spots brand image pieces, website, and digital messaging.
  • Assists other staff with written communication and public presence to establish the Conservatory’s voice and maintain the brand.
  • Identifies potential markets, program offerings, and customer service improvements through surveys and research Works with direct reports to develop, gather, analyze, and report visitor metrics, retail sales results, and marketing outcomes to make recommendations and put practices into place that increase revenues and efficiencies.
  • Develops professional and vendor relationships and seeks strategic partnerships and collaborations
  • Staff liaison to the Marketing Committee of the Board of Trustees
Requirements:
  • Must have a Bachelor’s degree in Marketing, Communication, Arts Administration or related field
  • Minimum of 7 years of experience in a similar position at an organization of comparable scope and size to the Conservatory is highly desirable
  • Proficient in managing relationships and projects within tight time frames and limited resources
  • Experience with customer service, customer evaluation, budget planning
  • Knowledge and experience in web communications and public relations strategies
Knowledge, Skills, and Abilities:
  • Demonstrated expertise in written and oral communication skills
  • Proficient in managing multiple relationships in a variety of settings
  • Expert ability in multi-tasking in a fast paced environment
  • Expert ability in meeting deadlines and using creative thinking and leadership skills
  • Ability to work flexible hours and schedule according to business needs
  • Ability to supervise the work of departmental staff including; coordinating, monitoring and evaluating work; hiring, training, counseling and discipline procedures

     

FACILITIES LEAD

Job Summary: Franklin Park Conservatory and Botanical Gardens seeks a full-time Facilities Lead to complete assigned projects in a timely manner, maintain a high level of building cleanliness and efficiently lead event set up and take down duties.

Responsibilities:
  • Acts as team lead/point of contact when assigned
  • Works closely with the Events Department to handle event set ups and take downs in a timely manner
  • Leads and works alongside Facilities Technicians to ensure completion of tasks on a daily basis
  • Leads and works with volunteers to support department operations
  • Works a variety of hours, including (but not limited to) nights and weekends as needed to support department and organization needs
  • Performs other duties as assigned and demonstrates a strong focus on serving the visitors and guests of the Franklin Park Conservatory and Botanical Gardens
Requirements:
  • Must possess a high school diploma or G.E.D
  • Must possess a valid driver’s license
  • Minimum 2 years’ experience in building maintenance and/or event set up
  • 1 year previous supervisory experience is preferred
Knowledge, Skills, and Abilities:
  • Knowledge of audio-visual systems operation is helpful
  • Knowledge of basic computer programs such as Windows, Word, Excel and PowerPoint
  • Strong customer service skills
  • Effective oral and written communication skills
  • Ability to work independently or as part of a team
  • Ability to work in a fast paced environment
  • Ability to frequently life 50lbs or more

To apply, please email resume and cover letter to hr@fpconservatory.org.
 


PART-TIME CAFE CASHIER

Job Summary: Franklin Park Conservatory and Botanical Gardens seeks a part-time Cashier for the Garden Café. This person will be responsible for ensuring high quality food and customer service for café customers.

Responsibilities:
  • Greets customers, takes orders, and operates register/point of sale system
  • Opens, closes, and operates café according to operational procedures
  • Responsible for all cash handling procedures, including cash register operation, end of the day reports, credit card settlement, and café cash deposits
  • Prepares customer orders according to menu or special request, as quickly as possible, without sacrificing food quality
  • Demonstrates focus on outstanding customer service to the staff and guests of the Conservatory
  • Maintain cleanliness and organization of the front of the house before, during, and after operating hours
  • Stock all beverages, snacks, dishes, and supplies throughout the day and at the end of each shift for the following day using proper rotation methods
Requirements:
  • High school degree or equivalent
  • Experience in customer service within a restaurant or café environment
  • Proficient in cash procedures, register equipment and food preparation equipment
  • Available to work days, evenings, weekends, and holidays
Knowledge, Skills, and Abilities:
  • Excellent customer service skills in serving customers in a friendly and professional demeanor
  • Knowledge of cash procedures and Point of Sale operations
  • Must have great communication and problem solving skills
  • Ability to stand/walk for several hours at a time
  • Ability to lift, carry or otherwise move objects weighing up to 50 pounds when receiving and storing food products and equipment.


VISITOR EXPERIENCE ASSOCIATE

Job Summary: Franklin Park Conservatory and Botanical Gardens seeks a Part-Time Visitor Experience Associate to be responsible for providing excellent customer service while engaging with patrons at the Ticket Center both in person and on the telephone.
 
Responsibilities:
  • Demonstrates excellence in customer service for both internal and external guests of the Conservatory
  • Greets, acknowledges and provides Conservatory event information to guests
  • Processes transactions for admission tickets, memberships, and class registrations
  • Demonstrates accurate cash handling and reconciliation skills
  • Administers the opening and closing procedures of the Ticket Center
  • Answers the main phone line
  • Makes every effort to find solutions to visitor concerns
  • Engages patrons in formal and informal information and collection interpretation throughout the Conservatory
  • Communicates United States Department of Agriculture and Franklin Park Conservatory policies with staff and public in a positive manner
Requirements:
  • High school degree required; related Associates or Bachelor’s degree preferred
  • Min. 1 year cash handling and register experience required
  • Ability to work weekdays, weekends; occasional nights and holidays
Knowledge, Skills, and Abilities:
  • Outstanding customer services skills displayed in a positive and friendly manner
  • Strong verbal and written communication, comfortable with meeting and engaging the visitor
  • Knowledge of cash procedures, register operations and ability to provide sales analysis
  • Flexibility to work in multiple areas within the Visitor Experience department
  • Basic computer skills including email, Microsoft Word and Excel; cash register experience a plus